You can have your own expert who has diverse experience of working with a broad range of companies and technologies apply his knowledge to your specific needs. Better yet, you can have this high level expertise without the staff overhead.Here’s how it works. An outside expert would perform the following “in-house” activities for you instead of you having a full time in-house telecommunications manager. Here’s what they would do:
Translate business processes into communications practices.
Determine telecommunications needs.
Participate in Strategic Planning for Communications by keeping you updated on new telecommunications technologies, products, and services.
Provide telecommunications leadership to the corporation, particularly in the areas of PBX (telephone system) technologies, Voice Mail, Contact Centers, IVR (Interactive Voice Response), ACD (Automatic Call Distributor), CT (Computer Telephony), Video Conferencing technologies, and Wide Area Networks (Between Locations).
Design, develop, and implement telecommunications solutions – including voice, data, and video networks – with current technologies and planned capabilities for future technologies.
Integrate telecommunications designs with data communications infrastructure to achieve efficiencies of operations and cost savings.
Negotiate with equipment and services vendors on pricing and performance.
Manage corporate telecommunications projects from concept to implementation.
Assist with budget preparation and management.
Develop and manage RFI (Request for Information), RFP (Request for Proposal) and bid processes for telephone system purchase decisions, long distance carrier contract negotiations, private communications networks, and other activities in support of corporate projects.
Coordinate with purchasing in supplier management.
Provide consulting and advisory services to the entire organization including branch offices and subsidiaries.